Privacy Policy

1. Introduction

Moduvo.app s.r.o. ("Moduvo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (moduvo.app) and our AI-powered productivity platform (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information you provide

• Account data: Name, email address, and password when you create an account.
• Billing data: Payment information processed securely through Stripe. We do not store your full credit card number.
• Content data: Text, documents, and other content you input into the Service for processing by our AI modules.
• Communication data: Messages you send to our support team.
• Contact form data: What you send us through a contact form on our website (see Section 3.3).

3.2 Information collected automatically

• Usage data: Pages visited, features used, actions performed, timestamps.
• Device data: Browser type, operating system, device identifiers, IP address.
• Cookies: We use essential cookies for authentication and optional analytics cookies. See Section 8 for details.

3.3 Contact forms and enquiries

• What we collect: your name, email address, company (optional), your message and any images you choose to attach (for example product photos).
• Why: to reply to your enquiry and, if you ask for it, to prepare a proposal or a sample using the images you sent. We do not use them for anything else and we do not add you to a newsletter. We don't use your images to train AI models.
• Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) and our legitimate interest in answering business enquiries (Art. 6(1)(f) GDPR).
• Who processes it: the form is delivered to our team by email through our email delivery provider (see the Sub-Processors page).
• How long we keep it: up to 12 months after our last contact with you. If the enquiry leads to a contract, we keep it for as long as the contract and related legal obligations require.
• Deletion: you can ask us to delete your enquiry and images at any time by writing to vit.bilinec@moduvo.app.

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain the Service
• To process your transactions and manage your subscription
• To communicate with you about updates, features, and support
• To improve and optimize our Service
• To detect, prevent, and address technical issues and abuse
• To comply with legal obligations

We do NOT use your content data to train AI models. Your content is processed solely to provide you with the requested AI functionality.

5. Legal Basis for Processing (GDPR)

• Contract performance: Processing necessary to provide the Service you signed up for.
• Legitimate interest: Analytics and improvement of the Service, fraud prevention.
• Consent: Optional analytics cookies and marketing communications (you can withdraw consent at any time).
• Legal obligation: Compliance with applicable laws and regulations.

6. Data Sharing & Sub-Processors

We share your data only with trusted third-party service providers ("sub-processors") who assist in operating our Service. Each sub-processor is contractually bound to protect your data.

For a full list of our sub-processors, please visit our Sub-Processors page.

For image, video and voice generation in the Moduvo platform we use AI model providers (content sent for AI processing; USA and other countries outside the EU). The full list of these providers is available to business customers on request as part of the data processing agreement.

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion, we will delete or anonymize your data within 30 days, except where we are required by law to retain it (e.g., billing records for tax purposes may be retained for up to 10 years).

Contact form enquiries and attached images are kept for up to 12 months after our last contact with you, unless they become part of a contract (see Section 3.3).

8. Cookies

Cookies are small files stored in your browser. On this website (moduvo.app) we use three categories. Analytics and marketing cookies are only set after you give consent in the cookie banner.

• Necessary: Remember your language, currency and cookie choice. They are needed for the website to work and are always on (legal basis: our legitimate interest and § 89(3) of the Czech Electronic Communications Act).
• Analytics: Google Analytics 4 measures visits so we can improve the website. Loaded only with your consent (legal basis: consent, Art. 6(1)(a) GDPR). Google Analytics is provided by Google Ireland Limited; data may be transferred to Google LLC in the USA under the EU–US Data Privacy Framework.
• Marketing: Not used at the moment. If we add a marketing tool (for example the Meta Pixel), it will only run with your consent and we will list it here.

Cookies we use

We store your choice for 6 months. After that, or if we add new cookies that need consent, we ask again.

You can change or withdraw your consent at any time via the “Cookie settings” link in the footer of every page. Withdrawing consent does not affect processing that took place before. When you withdraw analytics consent, we stop loading Google Analytics and delete its cookies. You can also delete cookies in your browser settings.

The Moduvo app (app.moduvo.app) uses essential cookies for sign-in and core functionality; they cannot be disabled.

9. Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Portability: Request a machine-readable export of your data.
• Restriction: Request limitation of processing.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw consent for optional processing at any time.

To exercise your rights, contact us at privacy@moduvo.app. We will respond within 30 days.

10. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, regular security audits, and access controls. Our infrastructure is hosted in SOC 2 Type II certified data centers. While no method of transmission over the internet is 100% secure, we strive to protect your data using commercially acceptable means.

11. International Transfers

Your data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with this Privacy Policy.

12. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: